Last update: 21.05.20, 08:00 a.m.CET
Note: Since the current situation around the corona virus is currently very dynamic and changes occur almost every hour, we cannot guarantee that the following contribution is always up-to-date. We will update it regularly, however, and each time will be given a corresponding “time stamp” from the last update.
Not only flights are affected by the Corona pandemic (find here about the current rebooking and cancellation rules of airlines), but also with hotels the question is now how to deal with bookings that have already been made and what options you have with potential new bookings. Fortunately, most hotel chains react relatively flexibly and in many cases allow free cancellations or rebookings for existing or new bookings. In this article we will show you what the conditions of the individual hotel chains look like in detail.
Here you can find out about the current entry requirements for the countries, here you will find current adjustments of status criteria for airlines and hotels. And here is an overview of what else you should currently consider when traveling.
IHG
The detailed conditions can be found here
Existing bookings
Existing bookings in IHG hotels worldwide for the period up to 30 June 2020, which were made before 06 April, can be canceled or rebooked free of charge.
New bookings
There are no goodwill rules for new bookings made after 06 April (exception Greater China Region for stays until 30 April).
Marriott
The detailed conditions can be found here
Existing bookings
All guests with future stays in a Marriott Group hotel can change or cancel them free of charge, provided the change is made at least 24 hours in advance. Changes or cancellations must be made by 30 June 2020 at the latest (however, the arrival date does not have to be within this period, but can be any in the future). The rate difference to the new date will be offset when you rebook.
New bookings
New bookings made by 30 June for any future date can be rebooked or canceled free of charge up to 24 hours before arrival. In contrast to existing bookings, the rebooking or cancellation does not have to be made by 30 June . The rules when booking through a third party provider may vary.
Hilton
The detailed conditions can be found here
Existing bookings
All existing bookings for arrivals until 30 June 2020 can be canceled or rebooked free of charge. Both must be done at least 24 hours before arrival and there may be a difference in rates for rebooking. When canceling advance purchase rates, Hilton Free Night certificates are also offered as an alternative.
New bookings
All reservations made by 30 June for any future date can also be rebooked or canceled free of charge beyond this date, provided that this is done at least 24 hours before arrival. When canceling advance purchase rates, Hilton Free Night certificates are also offered as an alternative.
Hyatt
The detailed conditions can be found here
Existing bookings
All bookings made before 01 April (including prepayment rates) for arrivals between 14 March and 30 June 2020 can be changed or canceled free of charge up to 24 hours before the scheduled arrival.
New bookings
Any booking made between 01 April 2020 and 30 June 2020 with any arrival date can be changed or canceled free of charge up to 24 hours before the planned arrival. This also applies to bookings of the early booking rate (advance purchase rate).
AccorHotels
The detailed conditions can be found here
All bookings
Existing non-flexible bookings with arrival date by 30 June can be rebooked free of charge to a new date by the end of May 2021. To do this, you must contact the respective hotel directly. When booking through a third party provider, it is best to contact them.
If your travel destination is subject to travel restrictions, you may be able to receive a full refund. This includes, for example, stays in Europe until 01 April. You can find the exact list here.
Anantara
The detailed conditions can be found here
All bookings
Free rebooking of all reservations made before 31 May 2020 for stays up to 20 December 2020. The change must be made at least 48 hours before arrival. However, Anantara doesn’t seem to answer emails at the moment, so you can contact the hotel directly.
Avani Hotels
The detailed conditions can be found here
Existing bookings
It is best to contact the hotel directly regarding the relevant goodwill rules.
New bookings
All bookings with arrival by 20 December 2020, which are now made via Avani’s own sales channel until 31 May, can be rebooked free of charge. A change of destination is also possible if required.
Choice Hotels
All detailed conditions can be found here
Existing bookings
Existing bookings can be canceled or rebooked free of charge up to 24 hours before arrival, but at the latest by 30 June.
New bookings
New bookings can be canceled or rebooked free of charge up to 24 hours before arrival.
Melia
The detailed conditions can be found here
Existing bookings
You can rebook all stays booked until 02 March with a date of stay up to 31 May until March 2021 free of charge, any price differences have to be paid.
New bookings
New bookings made by 31 May can be canceled or rebooked free of charge up to 24 hours before arrival regardless of the date of stay.
Radisson
The detailed conditions can be found here
All bookings
Existing and new reservations for the travel period up to 30 June 2020 can be canceled or rebooked free of charge. A rate difference may apply. After 30 June, normal conditions apply.
Four Seaons
The detailed conditions can be found here
Existing bookings
Existing bookings with an arrival date by 30 June can be canceled free of charge or rebooked to a later date. The change or cancellation must be made by 30 June 2020 and no later than 24 hours before arrival. The rate difference to the new date will be charged.
New bookings
New bookings made by 30 Jun 2020 can be rebooked or canceled free of charge to a new date. The change or cancellation must be made at least 24 hours before arrival.
Wyndham
The detailed conditions can be found here
All bookings
No cancellation fees and / or changes to hotel bookings made directly at Wyndham with arrival by 31 May, provided they are made at least 24 hours before arrival. The same rule on 31 May, provided changes are made up to 48 hours before arrival.
Airbnb
The detailed conditions can be found here
Existing bookings
Bookings for accommodations and discoveries on Airbnb that were made on or before 14 March 2020 and whose check-in date or date is between 14 March and 30 June 2020 are covered by Airbnb’s policies and can be canceled before check-in or before the start. Guests who cancel will receive a full refund. Airbnb will refund all service fees for cancellations that fall under the Special Circumstances Policy. For existing bookings made on or before 14 March 2020 with a check-in date or after 30 June 2020, the usual cancellation conditions apply. The special rule also only applies if the stay has not yet started, i.e. the check-in date is in the past.
New bookings
For bookings made after 14 March 2020, the usual cancellation policies apply.
Secret Escapes
The detailed conditions can be found here
General guideline
If your departure date is before 03 April and the booked travel destination is in an area subject to official corona virus restrictions and this could prevent your trip, Secret Escapes will contact you by phone or email to discuss the next steps.
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