corona virus

An overview of the airlines’ rebooking and cancellation rules due to the corona virus

Note: Since the current situation around the corona virus is currently very dynamic and changes occur almost every hour, we cannot guarantee that the following contribution is always up-to-date. We will update it regularly, however, and each time will be given a corresponding “time stamp” from the last update.

Due to the corona virus pandemic, almost all major airlines have modified the rebooking and cancellation rules for flights. In the following we would like to give you an overview of both existing and any new bookings.

Lufthansa Group (Lufthansa, Swiss, Austrian, Eurowings)

The detailed conditions can be found here

Existing bookings

All tickets issued by 05 March on flights of the Lufthansa Group with a departure date by 30 April 2020 can be rebooked free of charge up to 30 April to a new travel date by 31 December 2020. The fare rules are irrelevant. Light fares must be rebooked through the service center.

New bookings

The Lufthansa Group generally waives the rebooking fees for tickets booked between 06 and 31 March and offers a one-time rebooking for all newly booked flights – regardless of the booking fare. The new flight date must be in 2020. In the case of rebooking, the difference in fares will be charged at the new travel date.

Aegean Airlines

The detailed conditions can be found here

Existing bookings

If you booked a flight with a departure date by 20 March with Aegean Airlines before 23 February, you can now rebook it free of charge to a new date by 20 October 2020.

New bookings

So far there is no exception.

Aeroflot

The detailed conditions can be found here

Existing bookings

Passengers with a ticket to / from Italy or Israel with flight dates between 10 March and 31 May can receive a free refund. Passengers with a ticket to / from Germany, Spain, France, Italy or Israel, which was booked before 10 March, can change the flight date to a new date free of charge until 31 May 2020. A routing change to another Aeroflot route is also possible under the same conditions.

New bookings

So far there is no exception.

Air Canada

The detailed conditions can be found here

Existing bookings

If your flight was canceled due to the corona virus, you can get a refund.

New bookings

Air Canada bookings made between 04 and 31 March for a trip up to the end of 2020 can be rebooked once free of charge. The new travel date must be in 2020. Bookings can also be canceled free of charge, but instead of a money refund, there is only one travel voucher for future bookings in the amount of the ticket costs.

Air France and KLM

The detailed conditions can be found here

Existing bookings

Existing bookings can be rebooked free of charge to a new date without restrictions until the end of May 2020, however Air France calculates the fare difference if the new selected date is more expensive.

New bookings

All bookings made up to 31 March can be rebooked free of charge to a new date by the end of May 2020 if required.

American Airlines

The detailed conditions can be found here

Existing bookings

Travelers with a flight date up to 30 April, whose ticket was issued before 01 March, can rebook it free of charge to a new date by the end of 2020.

New bookings

All bookings made from 01 to 31 March 2020 can be rebooked free of charge, provided the change is made at least 14 days before departure. The fare difference may also be calculated here.

British Airways

The detailed conditions can be found here

Existing bookings

So far there is no exception.

New bookings

Flight tickets that you have booked / booked between 03 and 31 March 2020 can be rebooked once free of charge until the end of the year. The new flight date must be within 12 months of the original flight date. Alternatively, a refund in the form of a travel voucher is also possible. The fare difference is calculated for rebooking.


Cathay Pacific

You can find the detailed conditions here and here

Existing bookings

Flight tickets to selected countries can be canceled free of charge until 30 April. All flights touching Hong Kong with a flight date up to 31 May can be rebooked free of charge to a new travel date until 10 December 2020. The fare difference is calculated.

New bookings

All tickets that were / were issued between 09 March and 20 April 2020 can be rebooked indefinitely before departure. However, the trip must be completed by 28 February 2021. The fare difference is calculated.

Condor

The detailed conditions can be found here

Existing bookings

So far there is no exception.

New bookings

For all new bookings made between 05 and 20 March regardless of the departure date, Condor waives the rebooking fees if you rebook at least one day before departure. The fare difference is calculated. The rule does not apply to the Economy Light fare.

Delta

The detailed conditions can be found here

Existing bookings

Already booked trips for March and April can be rebooked once free of charge to a new date or a new route. The new journey must start within 2020 or within the ticket validity period, if it is shorter (usually 1 year from purchase). The fare difference is calculated.

New bookings

Bookings made in March 2020 can be changed once free of charge to a new date or a different route. The new flight date must be within one year of the ticket purchase. The fare difference is calculated.

easyJet

The detailed conditions can be found here

Existing bookings

All easyJet bookings can be rebooked free of charge until further notice. You can change both the date and the route online. The fare difference is calculated.

New bookings

All easyJet bookings can be rebooked free of charge until further notice. You can change both the date and the route online. The fare difference is calculated.

Egyptair

The detailed conditions can be found here

Existing bookings

So far there is no exception.

New bookings

Egyptair waives the rebooking fee for all tickets purchased from 07 to 31 March. These can be rebooked to a new date or destination within the validity of the ticket.

Emirates

You can find the detailed conditions here and here

Existing bookings

Existing bookings can only be rebooked or reimbursed if they have been canceled by the airline or if there is an entry restriction. In this case, the booking can be changed to a new date free of charge until 30 June. In this case, the fare difference is calculated. Alternatively, the ticket can also be refunded (as a voucher for future trips or as a cash reimbursement for completely unused tickets).

New bookings

Bookings made between 07 and 31 March can be rebooked or canceled free of charge until the ticket expires.

Etihad Airways

The detailed conditions can be found here

Existing bookings

Existing bookings with a departure before 30 June 2020 can be rebooked or canceled free of charge if the flights are either canceled or an entry at the destination is not possible due to entry restrictions. In this case, the bookings can be canceled free of charge or rebooked once to a new date and / or destination by the end of June 2020. If the flights have not been canceled and there are no entry restrictions, the normal fare conditions continue to apply.

New bookings

All bookings made between 08 March and 07 April 2020 can be changed to a new date within the ticket validity without charge. The fare difference is calculated here.

Ethiopian Airlines

The detailed conditions can be found here

Existing bookings

Existing bookings for the travel period 01 March to 30 June 2020 can currently be changed free of charge to a new date and / or a new route with departure by the end of 2020. A free cancellation in the form of a voucher for Ethiopian Airlines Reisen is also possible. If the booked flight has been canceled, a free cash refund is also possible.

New bookings

New bookings for the period from 01 March to 30 June can currently be changed free of charge to a new date and / or a new route with departure by the end of 2020. A free cancellation in the form of a voucher for Ethiopian Airlines Reisen is also possible. If the booked flight has been canceled, a free cash refund is also possible.

Finnair

The detailed conditions can be found here

Existing bookings

Bookings with a departure by 30 April 2020 can be changed to a new date free of charge until the end of November 2020. The fare difference is calculated. If a flight is canceled in the booking, a cash refund is also possible.

New bookings

Bookings with a departure by 30 April 2020 can be changed to a new date free of charge until the end of November 2020. The fare difference is calculated. If a flight is canceled in the booking, a cash refund is also possible.

Iberia

The detailed conditions can be found here

Existing bookings

Tickets purchased before 11 March for a travel date between 01 March and 30 April can be rebooked free of charge (there are blackout dates for rebooking). Alternatively, free reimbursement in the form of a voucher is possible, which must be used for Iberia flights by the end of 2020. If the booked flight from Iberia is canceled, a cash refund is also possible.

New bookings

No exemption / If flight is canceled, a cash refund is possible.

Icelandair

The detailed conditions can be found here

Existing bookings

All existing bookings for trips up to the end of December 2020 can be rebooked free of charge to a new date within 2020. The destination cannot be changed and the fare difference may also be calculated. The rebooking can be done online.

New bookings

New bookings made by 01 April 2020 can be rebooked free of charge to a new date within 2020. The destination cannot be changed and the fare difference may also be calculated. The rebooking can be done online.

LATAM

The detailed conditions can be found here

Existing bookings

No exception. If the flight is canceled, a cash refund is possible.

New bookings

New bookings made between 06 and 22 March 2020 for flights up to the end of 2020 can be rebooked free of charge to a new date and / or a new route. In this case, the fare difference is calculated. The change must be made at least 14 days before departure.

LOT Polish Airlines

You can find the detailed conditions here and here

Existing bookings

Existing bookings for the travel period until 24 April 2020 can be rebooked free of charge to a new date by the end of the year. The route cannot be changed and the fare difference may apply.

Since LOT will suspend all flight operations between 15 and 28 March 2020, a large number of passengers will be affected by cancellations. In this case, passengers can also receive a full refund of the flight price (as a voucher or as a cash refund) in addition to the rebooking.

New bookings

New bookings made by 24 April can be rebooked free of charge to a new date by the end of the year. The route cannot be changed and the fare difference is calculated.

Oman Air

The detailed conditions can be found here

Existing bookings

No exception rule. In the event of flight cancellations, a complete cash refund is generally possible.

New bookings

For new bookings of flights up to 31 May with a flight date before 31 October 2020, Oman Air waives the rebooking fee for up to two date changes. A route change or refund is not possible.

Qatar Airways

The detailed conditions can be found here

Existing bookings

Existing bookings for trips up to 30 June can be rebooked free of charge (fare difference may apply). Alternatively, reimbursement in the form of travel credit with a one-year validity is also possible. For both options, you must contact Qatar Airways or your online travel agent used for booking at least three days before departure.

New bookings

New bookings for trips up to 30 June can be rebooked free of charge (fare difference may apply). Alternatively, reimbursement in the form of travel credit with a one-year validity is also possible. For both options, you must contact Qatar Airways or your online travel agent used for booking at least three days before departure.

SAS Scandinavian Airlines

The detailed conditions can be found here

Existing bookings

Existing bookings with a departure between 12 March and 30 April 2020 can be rebooked free of charge to a new date until the end of November 2020. A change of route is not allowed and a possible difference in fare will be calculated. Unused tickets with a departure up to 31 March, which were booked directly with SAS, can also be exchanged for SAS travel credit if required. For a departure flight, this must be redeemed no later than 30 November 2020. If the booked flight was canceled by SAS, a cash refund is also possible.

New bookings

New flights booked by SAS until 19 March for trips up to the end of November 2020 can be rebooked free of charge to a new date. The fare difference is calculated and refunds are made according to normal fare rules. The rebooking must be done before departure.

Singapore Airlines

The detailed conditions can be found here

Existing bookings

Existing bookings from / to Germany, Denmark, France, Italy, New Zealand, Spain, India, Japan, China, Hong Kong, Macau and South Korea with a departure date until 31 May 2020 can either be rebooked free of charge to a new departure date in the period up to 31 August or be refunded free of charge.

New bookings

New bookings made by 31 March 2020 can be rebooked free of charge within the ticket validity period. In this case, the fare difference is calculated.

TAP Portugal

The detailed conditions can be found here

Existing bookings

Existing bookings with TAP Portugal for a travel date before 31 May 2020 can be changed free of charge within the ticket validity to a new date until 31 December 2020. The change must be requested 21 days before departure, this period does not apply to flights from / to the Czech Republic, Italy, Israel, Norway, the USA and Angola. A cash refund is possible for flights canceled by TAP Portugal.

New bookings

New bookings made by 31 March 2020 can be rebooked free of charge within the ticket validity period if the ticket is still unused. The route and the date can be changed. TAP discount fares are exempt from this special rule. The change must be requested 21 days before departure, this period does not apply to flights from / to the Czech Republic, Italy, Israel, Norway, the USA and Angola. A cash refund is possible for flights canceled by TAP Portugal.

Thai Airways

The detailed conditions can be found here

Existing bookings

Flights booked until 27 January from Frankfurt or Munich to Bangok with a departure date before 30 April can be rebooked free of charge to a new date until 15 December 2020. The route cannot be changed and rebookings must be requested at least 7 days before departure. If flights have been canceled in your booking, you can also receive a cash refund.

New bookings

Thai Airways generally waives the rebooking fees for all flight tickets that were / were issued between 28 January and 30 April 2020 and offers a one-time rebooking free of charge. This applies to all newly purchased tickets. Passengers can now rebook these tickets without a rebooking fee until 15 December 2020 (end of trip). If flights have been canceled in your booking, you can also receive a cash refund.

Turkish Airlines

The detailed conditions can be found here

Existing bookings

Bookings made before 12 March 2020 for flights up to 31 May 2020 can be rebooked free of charge once to a new date or a new route. This change must be made by 31 May 2020. If your flight is canceled by Turkish Airlines, a cash refund is also possible.

New bookings

Tickets that are rebooked from now until 31 March 2020 for a date within 2020 (with the exception of Turkish domestic flights) can be converted into an “Open Ticket” free of charge until 31 May 2020. This ticket can then be rebooked free of charge at a later date. The fare difference is calculated and the conversion or rebooking must be initiated before departure.

United Airlines

The detailed conditions can be found here

Existing bookings

Existing bookings booked before 02 March for trips between 09 March and 30 April can be rebooked free of charge within the validity of the ticket. The new travel date must be in 2020 (provided that the one-year ticket validity is not shorter after booking). If no new travel date has been set, the ticket can only be canceled and the ticket value can be redeemed at a later time for a new United flight. The fare difference applies in both cases and route changes are possible. If United’s flight is canceled, a cash refund is also possible.

New bookings

Tickets booked until 31 March 2020 can be rebooked free of charge in the following 12 months. Alternatively, the flight can also be canceled and the ticket value used for a new United flight within 12 months.

Access the world of smart luxury travel

You would like to get informed regularly about the best flight, hotel and status deals as well as luxury travel news? Then join more than 80,000 passionate travelers and subscribe to our free First Class & More Newsletter.

Please wait...