Highest quality in Corona times: Kempinski launches the “White Glove Service”

Some of the Kempinski Hotels that have been closed in the past few weeks have  opened their doors again. On this occasion, the international luxury hotel group launched the “Kempinski White Glove Service”. It should “cover all areas in the hotels and at the same time take into account compliance with regional safety and health regulations,” it says.

“Our guests should have complete confidence in the cleanliness and disinfection of our premises and experience that we take a close look at all aspects of our daily tasks in this location with great seriousness. At the same time, it is also important to us to be able to offer our guests a highly professional service à la Kempinski ”, Benedikt Jaschke, Chief Quality Officer and member of the Kempinski Management Board, explains in a press release.

A 50-page manual meticulously covers every type of action to be taken as part of the “Kempinski White Glove Service” in all departments of the luxury hotels – from the procedures upon arrival of the guests to the furnishing of the public areas and eating and drinking to housekeeping, spa and meeting room requirements. We summarize the most important points here:

• From now on, employees will wear gloves and masks in accordance with the respective legislation, which are made by the Italian hotel uniform designer Maurel for Kempinski, in all interactions with the guests. They must also keep a distance of at least 1.5 meters from the guests.
• In the future, the usual extensive equipment of all hotel rooms will also include masks for guests and mini-disinfection bottles.
• All furniture in the public areas of the hotels will be rearranged to comply with the rules of social distancing. Sanitizing stations are distributed generously in the hotels, key cards are disinfected before and after use, and the cloth towels in public toilets are replaced with disposable towels. Professional air purifiers are supposed to provide clean and fresh air.
• Extended cleaning plans are provided by Diversey – a provider of hygiene products – using wall diagrams and online guidelines to visualize the process of disinfection and cleaning of all hotel areas step by step.
• If guests choose not to allow any member of the hotel team to access their room for the duration of their entire stay at the hotel, they can use the new “privacy” sign. It ensures that requested services continue to be performed, but take place in front of the guest’s door.

Click here for the Kempinski Hotels website